QuickPay – Healthcare Billing & Payments
QuickPay helps practices to collect payments faster. Patients can access the portal on mobile or desktop, and use their statement code to view their statement, make a payment or create a payment plan.
Visit QuickPay Portal
I got on-boarded to this projects after initial POC was done and user-tested. I iterated over the design a couple of times based on behavioral research and also to bring it closer to athenahealth’s Forge Design System. I worked with the developers to see it go Beta.
- Interaction Design
- Visual Design
- Development Support
- Transactions worth $50 million per month
- Provided a solid foundation for Portal 2.0
Understanding how we could improve patient pay
A Proof of concept (working prototype) to accomplish QuickPay on mobile.
Usability Testing and Interview with 14 users.
User Needs Scoring
Identify opportunities based on Jobs-to-be-done research.
Get design recommendations based on behavioral heuristics and research.
Client Demo and Qualitative Feedback session with USACS.
Design Quality Score
Design Quality Score-carding based on 10 Heuristics.
Go Live with a limited set of handpicked customers.