QuickPay – Healthcare Billing & Payments

QuickPay helps practices to collect payments faster. Patients can access the portal on mobile or desktop, and use their statement code to view their statement, make a payment or create a payment plan.

Visit QuickPay Portal


Short Summary

My engagement

I got on-boarded to this projects after initial POC was done and user-tested. I iterated over the design a couple of times based on behavioral research and also to bring it closer to athenahealth’s Forge Design System. I worked with the developers to see it go Beta.

My contribution

  • Interaction Design
  • Visual Design
  • Research
  • Development Support

The Impact

  • Transactions worth $50 million per month
  • Provided a solid foundation for Portal 2.0

Timeline

Feb
2018

Exploratory Research

Understanding how we could improve patient pay

Mar
2018

Concept Design

A Proof of concept (working prototype) to accomplish QuickPay on mobile.

Apr
2018

Usability Test

Usability Testing and Interview with 14 users.

iteration Aug
2018

User Needs Scoring

Identify opportunities based on Jobs-to-be-done research.

Sep
2018

Behavioural Research

Get design recommendations based on behavioral heuristics and research.

iteration Oct
2018

Client Feedback

Client Demo and Qualitative Feedback session with USACS.

iteration Oct
2018

Design Quality Score

Design Quality Score-carding based on 10 Heuristics.

iteration Jan
2019

Alpha

Go Live with a limited set of handpicked customers.


LEGEND:
Step
Iteration
Direction


Screenshots


Statistics

50M /month

3000 practices

100k Doctors


Udit Khandelwal